Asked Questions (FAQ)

Last updated: Jan, 2026

Below are answers to common questions about booking, airport pickups, payments, and policies.

Booking & Quotes

Q1) How do I book a ride?

You can request a quote or book through our website. Once your booking is confirmed, you will receive a confirmation by email and/or SMS with your trip details.

Q2) Is a quote the final price?

Quotes are estimates until your booking is confirmed. Final pricing may change based on confirmed trip details such as pickup/drop-off, vehicle type, number of stops, waiting time, tolls, parking, and special requests.

Q3) Can I book for someone else?

Yes. Please provide the passenger's name and a reachable phone number so the driver can coordinate pickup if needed.

Q4) Do you offer hourly service?

Yes. We offer Hourly / As-Directed service for meetings, shopping, city tours, and events.

Q5) Can I add multiple stops?

Yes. Additional stops are available upon request and may affect pricing.

Airport Pickups (JFK / LGA / EWR)

Q6) Do you track flights?

If you provide your flight number, we may attempt to track flight status to help coordinate pickup. Flight tracking is not guaranteed, so please notify us of major changes when possible.

Q7) How much complimentary waiting time do you provide at the airport?

Our standard airport grace period is 15 minutes for domestic arrivals and 30 minutes for international arrivals, unless your confirmation states otherwise.

Q8) When do waiting charges start?

Waiting charges start after the complimentary/grace period ends and are billed according to the booking rules shown in your confirmation.

Payments & Pricing

Q9) What payment methods do you accept?

We accept all major credit/debit cards via Stripe, Square, and PayPal. Payment is required at the time of booking.

Q10) Do you charge tolls and fees?

Yes. Tolls, parking, and applicable surcharges are added to your booking and shown transparently before payment.

Cancellations & No-Shows

Q11) What is your cancellation policy?

Please see our Cancellation & Refund Policy page.

Q12) What happens if I don't show up?

A No-Show may be charged up to the full fare if the passenger does not appear after the included wait time and cannot be reached.

Service Details

Q13) Are your drivers licensed?

Yes. All our chauffeurs are licensed, insured, and undergo background checks.

Q14) Can I request a specific vehicle?

You can request a vehicle class (e.g., Sedan, SUV, Sprinter). Specific vehicle models are subject to availability.

Q15) Do you provide child seats?

Yes. Child seats are available upon request at checkout for an additional fee.

Q16) Are pets allowed?

Yes, with advance notice. Pet-friendly vehicles are available for an additional fee.

Q17) Do you offer wheelchair-accessible vehicles?

Yes. Please select 'Wheelchair Accessible' during booking, and we will dispatch an appropriate vehicle.

Contact

Q18) How can I contact you quickly?