Lost & Found Policy

1) How to Report a Lost Item

To report a lost item, contact us immediately via email or phone. Please include:

• Passenger name and phone number used for the booking
• Booking ID (if available)
• Date and approximate pickup time
• Description of the item (color, brand, distinguishing features)
• Where you believe the item was left (seat, floor, trunk, etc.)

2) No Guarantee of Recovery

We will make reasonable efforts to help locate items; however, we cannot guarantee that an item will be found or returned. Items are the passenger's responsibility.

3) Return Options

• Pickup: We can coordinate a pickup time and location based on driver availability.
• Shipping: We can arrange for shipping at the customer's expense via a preferred carrier.
• Third-party courier: You may arrange your own courier to collect the item.

4) Verification

Before returning any item, we may require verification of ownership (e.g., description, receipt, or photo).

5) Storage Period

Recovered items may be held for up to 30 days from the date found. After this period, items may be donated or disposed of at our discretion.

6) Valuable Items

For valuable items (electronics, jewelry, documents), we may require additional verification and may recommend secure shipping.

7) Contact

Support: support@empireblackcar.com
Phone: +1 800 900 122